In order to improve the work efficiency of GRG overseas support and to provide our overseas customer with a more professional technical support platform, GRGBanking has developed “eSupport Center” with a web based user interface, which integrates ticket management system, warehouse management system, training systems, project management platform and technical library. Each user can logon to eSupport center to get access to the appropriate subsystem interface. Through platform integration, ”eSupport Center” simplifies user operation, improve the user's experience for each subsystem.
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GRGBanking eTraining Center is the one-window solution to meet the training needs of our clients. eTraining Center is a easy to use and easy to access online training system, through which our clients can view the offered training courses and course structure, apply for different training courses, get access to video tutorials and other training materials after taking the course and track their certification records.
Project Management Platform
Project Management Platform is a software project management system, which includes details of each project. The scope of project management covers the software projects throughout the development process, including tasks to be achieved, possible risks, required resources (people, hardware/software) , cost associated with workload, scheduling, etc. At the initial phase of a project, the project manager can register the project in the system and thereafter the technical development will start. The project manager will monitor and manage the entire project by following up the progress of the project and update the project status regularly. One project can be closed only after completing the targeted task.
Ticket Management System
Whenever you face any ATM technical problems, you can send an email to our technical support email address: firstname.lastname@example.org . Your technical support request will be logged and a ticket will be generated against your request and will be saved in our Tickets management system. Our GTSC technical support team will give you a quick response and. After your technical problems are accepted, you can check the process in our Tickets management system and you will get the professional solutions from our GTSC technical support team. Moreover, you can get access to the vast archive of FAQ and technical documents in our System, which can help you to solve the technical problems quickly.